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If you go to a place like Art Van, for example, they have a seperate department to handle customer complaints and issues with quality and craftsmanship.
After weeks went by and many calls placed I never got any of the problems resolved. It's hard to justify the prices they are charging at this point, not worth it in my opinion. None Cons: If it works, great! Email the business. An overview can be found here. I would not trust an establishment that has to write its own reviews.